I bought a car from carhop. The sales rep wanted me to immediately take a picture with the car and write a satisfaction letter before I drove off the lot but I did not do it because it was late. Me and my baby had been there for hours and I was ready to go. Plus, I wanted to get the chance to be satisfied first. So the next morning on my way to work I filled the tank up and noticed there was something wrong with the steering of the car. After work on my way to pick my baby up the car broke down. I called car hop and they told me to call the repair line". It was friday night and they were gone for the weekend/. I called the lot back and eventually the rep that sold me the car came and got it!. I go up there the next day with a guy friend and he immediately put me in another lemon car that was smoking on the test drive,. I asked for my money back and remind you that all this took place over the course of 3 days,. I asked for my money back and the manager told me it would take 2-3 weeks before I get my $800 down payment back/. I also did not get my money back from my gas filling up the tank;. That was the worst place, worst customer service, and worst car I have ever dealt with in my life|. do yourself a favor and DO NOT BUY FROM CARHOP, STAY AWAY FAR AWAY. 129e5a2
 Comments (3) |
| 1. Written by pinkpandas on April 3, 2012 from santa clara, california, US I bought a car from carhop March 16th it is now April 3rd and the engine is making a knocking noise yet Carhop thinks i should drive around 20 miles to take the car to their repair shop they have to be kidding me i am scared to drive the car that far and on the freeway. |
| 2. Written by Scott on February 13, 2012 from denver, colorado, US My wife and I were desperate after my truck broke down and we had a funeral coming up the next week. We bought a truck at Carhop with the promise that it would (at the very least) be a SAFE vehicle. We paid 4X bluebook value at a whopping 20%. We took it in to have a few things fixed after the sale at their warranty mechanic-- he pronounced the ball-joints bad. This thing can't stay in its' own lane at highway speed! Took 4 days for approval to change a squeaky belt and a speed sensor, I came to pick it up and said "I thought you were gonna put front tires on it? THe answer was, "those are on order". Great. Then I realized the ball-joints were also not approved, now I have a truck that is unsafe on the highway. I called the warranty line- half a day later their response is "take it back in, we want the ball-joints reassessed and have him fax us an estimate." That was already done last week. I call the mechanic- he is beside himself with disbelief. Carhop- YOU PROMISED ME A SAFE VEHICLE. |
| 3. Written by CarHop on January 24, 2012 from -, -, US We would like to help. We take customer service very seriously and are interested to learn more about your situation. You can reach us at or toll free at 1-800-662-2746 for direct assistance. Although it is unfortunate when any customer has mechanical issues, unforeseen problems do sometimes occur with used vehicles. To best assist our customers, every vehicle purchased includes a 3 day Satisfaction Guarantee which allows a vehicle to be returned within 3 days of purchase if our customer is not satisfied. In addition, each vehicle includes an 18 month / 18,000 limited warranty. |
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